FAQs

What is ecocobox?

Ecocobox is a monthly discovery box for mums looking to transition themselves and their family to natural, vegan and eco products. It is for busy mums who want the best for themselves and their families, but don’t want to spend their precious time researching. It is for ethical mums who want to take steps towards a more sustainable and chemical-free lifestyle, but want a little help. And it is for all mums who deserve some ‘me time’ and a treat every once in a while... Sound like you? You’re in the right place!

What will be in my ecocobox?

The box contents will vary each month and are tailored to your motherhood stage from pregnancy to preschool. We find gorgeous products from the natural and vegan marketplace, pop in something eco-lifestyle and package it all up to create a treat for you. You can expect to receive at least 5 items to try (minimum 4 full sized) from new and established brands. Typically there would be 1-2 items for baby, and the rest for you mama!

How often will I get my ecocobox?

Once into the standard shipping cycle, you will receive your box every 2 months. It is possible that you will receive your second box a little quicker, depending on when in the month you sign up. You can opt to skip a shipment if you wish, by logging into your account.

When will ecocobox ship?

We aim to ship your first box within 2 working days of your first payment. Following that ecocobox ships bi-monthly, so you will fall in line with our standard payment and shipping schedule after box 1.

When will I get my first ecocobox?

We aim to get your first box to you within 5 working days of your first payment. We know you will be excited to receive your first box, or need it to give as a gift.

What if I change my mind about my ecocobox subscription?

Like anything else, you have a right to a refund if you are unhappy with the product you receive. Please contact us to advise of your request for a refund, and return the box with sealed and unused contents, and we will be happy to refund your purchase.

Can I cancel my subscription?

Yes, of course! There is no minimum term and no tie in, so if you decide you no longer wish to receive ecocobox, then you can of course cancel. But you can also opt to skip boxes if you just need a break. Head into your account to administer your subscription.

Can I get a refund on my gift/prepaid subscription?

If you decide ecocobox isn’t for you, then please contact us via email and return all products in a sealed and unused condition within 14 days of receipt, and we will issue a full refund. Once you have accepted the first box, then the remainder of the subscription is non-refundable.

Is ecocobox suitable for vegans?

We are committed to finding beautiful products for everyone, which is why we are committed to seeking ethical, plant based products without compromising quality. Everything in ecocobox is chosen based on it being plant based and cruelty free. Many brands we work with are verified by The Vegan Society, but we also work with smaller brands who couldn’t possibly afford to go through that verification process, but are producing amazing things we think our mamas will love. In those cases, we do our utmost to check ethics and ingredients to make sure products meet our customer’s standards.

Is ecocobox plastic free?

We would love to be plastic free, but until the industry catches up a bit, this is an aspiration rather than a reality. We think it is better that we all do zero waste imperfectly rather than simply do nothing at all, and we introduce sustainable lifestyle ideas to our subscribers directly each month (i.e. bamboo toothbrushes). We favour glass, paper and plant based packaging, and where plastic appears it will be recyclable. Our boxes are made from recycled/recyclable card, and we use sustainable packaging to protect our products on transit to you.

If I buy a gift subscription, will the subscription automatically renew?

No, when you opt to buy a gift subscription you will make a one off payment which will not automatically renew.

If I pre-pay for a subscription, will the subscription automatically renew after I receive my last box?

Yes, and you will be eligible to receive any of the associated discounts you get for paying up front. For example you save £15 by buying 6 boxes up front, giving you 1 month free.