Terms of Service




These Terms and Conditions

1.2 These terms and conditions (the "Terms and Conditions") govern your use of the Website and purchase of subscription boxes from the Website. Please read these terms carefully before you start to use the Website (this includes accessing and browsing), as they set out the rules which will apply to your use of the Website. Your use of this website and purchase of subscription boxes is at all times subject to these terms and conditions. By using the Website, you are indicating that you accept and agree to comply with the Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must not use the Website.

2) Changes to these Terms

We reserve the right to change the Terms and Conditions at any time (with the revised Terms and Conditions being posted on the Website). It is your responsibility to check the Terms and Conditions and we encourage you to review them each time you visit the Website to ensure that you are aware of any changes. Your use of the website and purchase of subscription boxes from the Website will be subject to the version of the Terms and Conditions that is displayed on the website as at the date you access the website/order subscription boxes from the Website. Your use of the Website following the posting of any such changes will constitute your acceptance of the revised Terms and Conditions.

3) Other applicable Terms

a) The following additional terms also apply to your use of 

b) Our Privacy Policy, sets out the terms on which we process any personal data we collect from you, or that you provide to us. Our Privacy Policy also sets out information about the cookies used on the Website.

3.2 Our terms and conditions of sale apply to your purchase of goods from our online Shop

4) Accessing the Website

a) Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted and we will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.

b) You are responsible for making all arrangements, technical or otherwise, necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions and other applicable terms and conditions, and that they comply with them.

5) Website Content

a) We may update the Website from time to time and may change any part of the content at any time. Your access to this Website may occasionally be restricted to allow for repairs, maintenance or improvements to the Website.

b) We do not guarantee that the Website, or any content on it, will be free from errors or omissions. If a fault occurs in the service please report it to us and we will correct the fault as soon as we reasonably can.

6) Acceptable Use

a) You may not and may not allow others to modify, decompile, reverse engineer, decrypt, circumvent or otherwise interfere with or alter the Website.

b) You agree not to use this Website in any way that may cause the Website or access to the Website to be interrupted, damaged or impaired.

c) You shall not breach or attempt to breach the security of this Website.

d) When dealing with this Website you must not use a false email address, impersonate any other person or entity, or mislead us as to the origin of any electronic communications or content.

e) Use of the Website in breach of the Terms of Use may give rise to a claim for damages and / or be a criminal offence.

f) As we operate from the UK we make no representations that materials on the Website are appropriate or available for use in or comply with applicable laws of other locations. Those who choose to access the Website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.

g) You will be responsible for installing adequate anti-virus software and related security protection to secure your computer systems when using the Website. We will not be responsible for any loss suffered as a result of your failure to do so.

7) Intellectual Property Rights

a) We are the owner or the licensee of all intellectual property rights in the Website, and the material published on it including all software, design, text, images, photographs, illustrations, audio clips, video clips, artwork, graphic material and other copyrightable or otherwise legally protectable elements contained therein, and the selection, sequence, "look and feel" and arrangements. All such rights are reserved.

b) You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others to content posted on the Website.

c) You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged

d) You must not use the Website or any part of it for any purpose without obtaining a licence to do so from us or our licensors.

e) The trademarks, service marks, graphics and logos used in connection with this Website are trademarks or registered trademarks of ecocobox or third party owners. You are granted no right or licence with respect to any such trademarks or service marks and any unauthorised use is strictly prohibited.

8) Subscription Purchase Goods

8.1 Bi-monthly subscription boxes of natural and eco mum and baby products may be purchased from ecocobox by clicking on the option for the box you wish to purchase and following the step by step guide through to completion of your order. In order to subscribe you must register for an account and provide certain information as prompted by the registration form (our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us). By subscribing to ecocobox you represent and warrant that:

8.1.1 you are aged 18 or over and able to form a legally binding contract;

8.1.2 all required registration information submitted is complete and accurate;

8.1.3 you will maintain the accuracy of all required registration information provided;

8.1.4 you will maintain the confidentiality of your account;

8.1.5 you will immediately notify us of any unauthorised use, or suspected unauthorised use of the account or any other breach of security; and

8.1.6 you will be solely responsible for all activity that occurs under your account.

8.2 Submission of your order constitutes an offer to purchase a subscription box from ecocobox. All orders are subject to acceptance by ecocobox. We are not obliged to accept your order and may refuse any order at our discretion.

8.3 The subscription box plan from ecocobox consists of an initial charge followed by recurring payments. By entering into this agreement you acknowledge that your subscription is subject to an initial payment and recurring payments for an indefinite period, and you accept liability for all recurring payments. We can process recurring charges without further authorisation from you until you notify us that you wish to terminate your agreement or change your method of payment. Charges which have been incurred by you before we could reasonably act will not be affected by the giving of such notice.

8.4 The gift subscription plan to ecocobox is payable in full at the point of registration and will not renew automatically. If it is cancelled by you for any reason no refund will be given for any unused period of time.

ecocobox can choose to cancel your month to month subscription at any time without explanation.

8.5 Subscriptions to ecocobox are not transferable and cannot be sold or traded.

8.6 Those who subscribe to receive bi-monthly subscription boxes from ecocobox will, in return for bi-monthly payments, receive one of our boxes filled with a variety of 5-8 natural and eco mum and baby products direct to the address provided by you at registration on a bi-monthly basis until such time that your agreement is cancelled either by yourself or by ecocobox.


9.0 Price & Payments

9.1 The price of our bi-monthly boxes will be as quoted on our website at any time. If at any time an incorrect price is quoted on our website we will rectify this as soon as possible. Persons who at such time have already subscribed to receive our bi-monthly boxes shall be charged the price applicable on the date of despatch of the bi-monthly box.

9.2 We can choose to change the price or delivery charge due for our bi-monthly boxes at any time. If the price changes for any reason those persons who at that time have already subscribed to receive our bi-monthly boxes shall be notified as soon as reasonably practicable and in any event not less than 14 days before the start of any month. They shall have the option to terminate their agreement immediately or if they do not cancel before the despatch of the next bi-monthly box accept their liability at that new price.

9.3 Your payment will be collected on or after the first day of every month. Your box will be dispatched within the month that payment was taken.

9.4 Ownership of all boxes and the contents thereof will only pass once all payment including delivery charges has been received.


10. Delivery

10.1 Boxes can only be delivered to addresses within the United Kingdom of Great Britain and Northern Ireland, unless indicated otherwise on our Website.

10.2 We currently deliver our boxes to you by Royal Mail. Please note that delivery times within the UK are typically within 48 hours of the date of posting but this may vary due to stock availability, your delivery address and circumstances outside of our control which may impact delivery by the Royal Mail. In the event that we deliver boxes to customers internationally delivery timescales to customers based within the European Union are typically between 10 – 15 days from the date of posting and for customers based in other territories delivery may take between 6 – 12 weeks of the date of posting.

10.3 ecocobox can choose to change our method of delivery at any time without prior notification.

10.4 ecocobox will not be liable for any delays in the delivery of boxes. It is the responsibility of customers to report any lost boxes to the Royal Mail and us within 7 days of your expected delivery date. For information regarding our shipping dates please click HERE. Failure to comply will result in no refund being made.

10.5 The risk of loss and title for our boxes pass to you from the time of delivery.

10.6 Should you change address it is your responsibility to update your address details in the relevant section of the website. You will be liable to pay for any boxes sent to the wrong address.

11 Cancellation & Termination of Subscription

11.1 You have a right to cancel your contract with us at any time from the date you subscribe to us until the date which falls 14 working days after the day your first box is delivered to you. If you do wish to exercise this right to cancel, you must contact us in writing using the details provided at Clause 18 below. Your cancellation is effective from the date you send us your written confirmation and we will process your refund within 30 calendar days of this date. Refunds are made in the same form of payment originally used for purchase.  If you cancel your contract with us under this clause and your box has already been delivered to you:

11.1.1 you must return the box and the goods therein as soon as reasonably practicable – we recommend that you return the goods to us by Royal Main Special Delivery (or an equivalent “signed for” delivery service)

11.1.2 unless the goods are faulty or not as described, you will be responsible for the cost of returning the goods to us, and

11.1.3 you have a legal obligation to keep the goods in your possession until such time as you return them to us and to take reasonable care of the goods while they are in your possession.

11.2 You can terminate your subscription to receive bi-monthly boxes from us at any time subject to no cancellation fees.

11.3 Charges which have been received and products which have been dispatched before we could reasonably act upon termination in accordance with clause 12.2 will not be affected by the giving of such notice. If notice to terminate is received on or after the first day of any month, this notice will not affect the current month’s box and will only become effective from the next month’s box. You have the right to return any box you receive, which was processed before your termination became effective, in accordance with clause 13.2.

12. Returns

12.1 We carefully select the items which we include in our bi-monthly subscription boxes. However should you be dissatisfied with any product you receive from us, please contact us using the details in the “Contact Us” section provided below.

12.2 Subject to your right to cancel, goods may be returned to us within the period of fourteen (14) calendar days from the date of delivery to you.

12.2.1 The Goods should be returned to us at the address detailed in the “Contact Us” section below. We strongly recommend that you send the Goods by Royal Mail Special Delivery (or an equivalent "signed for" delivery service) to ensure proof of delivery and insurance for the Goods. We cannot be responsible for any Goods which are lost in transit. Refunds will only be made to the card used to purchase the Goods. We may charge a small handling fee for the processing of a refund.


13.1 Content, products and services provided in our boxes are provided by third parties and we may provide links to certain third party websites. We have little or no control over, and are not responsible for examining or evaluating the content or accuracy of any such third party products or websites. We therefore do not warrant, endorse or accept any liability or responsibility for any third party products, materials or websites, or for any other materials, products or services of third parties. Links to other websites are provided solely as a convenience to you and you access such websites at your own risk.  

13.2 Whilst we may display images of products included in our boxes on the Website, these images are for illustrative purposes only. We will do what we reasonably can to make sure that the images are a fair representation of the products; however, we cannot guarantee this. You should also note that images of the products on the Website may not be representative of the actual size of the products.

13.3 The list price displayed for products included in our bi-monthly subscription boxes represents the recommended retail price and may not represent the prevailing price in every area on any particular day.

13.4 We reserve the right to alter the products or any relative specifications at any time. In such circumstances we shall notify you as soon as practicable by email and will not process your Order until you have confirmed that you wish us to proceed.

13.5 We will not be liable to you for any lack of performance, or the unavailability or failure of this website or our services or for any failure by us to comply with these Terms and Conditions where such failure arises from any cause reasonably beyond our control.

13.6 Nothing in the Terms of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by English law.

13.7 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

13.8 We will not be liable to any user for any loss or damage, whether in contract, delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

13.8.1 use of, or inability to use, the  Website; or

13.8.2 use of or reliance on any content displayed on the Website.

13.9 Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.10 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.

14. No Waiver

No delay or failure by us in exercising any of our rights under these terms and conditions will constitute a waiver of that right or any other rights under these terms and conditions.

15. Indemnity by You

You will be liable for any loss or liability arising from or in relation to any breach by you of these Terms and Conditions or of any applicable laws and accordingly agree to indemnify ecocobox for any such loss or liability.

16. Governing law and jurisdiction

The Terms of Use shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms of Use and/or any use of the Website shall be subject to the non- exclusive jurisdiction of the English Courts.

17. Contact Us

If you need to contact us for any reason, our contact details are as follows:

Email Customer Services at - info@ecocobox.com

Or use our Contact Us page.

Returns should be sent to:

ecocobox c/o Tamazi, Unit 3 Southdownview Works, Southdownview Road, Worthing, West Sussex, BN14 8NZ